Privacy Policy

The short version: we collect only the information you send us when you call, email, or message us about a vehicle, plus routine server logs. We use it to answer you, complete a sale, and meet tax and record-keeping obligations. This site has no accounts and takes no payments, we do not sell personal information, and you can ask to see, correct, or delete your records by phone or email.

Who we are

CitywayAutos, sells classic and muscle cars at 2311 N Lombardy St, Richmond, VA 23220, and operates citywayautos.com. We decide how the information described here is used and handle requests about it ourselves.

Information you give us

No contact forms, accounts, or checkout exist on this site, so everything below arrives because you contacted us.

• Contact details — name, phone, email, and state.
• Message content — your inquiry text, including the vehicle you are asking about.
• Chat messages — if you open the chat, the provider stores the conversation so we can answer it.
• Sale paperwork — for a purchase: mailing address, date of birth, driver's license number, and lienholder or insurance details needed for title, registration, and tax documents.
• Trade-in details — vehicle identification number, mileage, title status, and the condition you describe.

Information collected automatically

Our hosting provider records standard server logs: IP address, time, page requested, referring page, browser and device type, and user agent. They keep the site online and help us detect abuse, and we review them in aggregate rather than to profile you.

Why we use your information

• Answer your question and follow up on the vehicle you asked about.
• Prepare a buyer's order, title work, and other sale documents.
• Keep records required for tax, accounting, and contractual purposes.
• Protect the site from fraud and respond to lawful requests.

What this site does not do

There are no accounts, logins, saved carts, or payment processing. We never ask for card numbers, bank details, or Social Security numbers through the website or the chat. If you receive such a request in our name, treat it as fraudulent and call us at +1 (804) 555-0100.

Third parties that may process information

• Hosting provider — serves the site and keeps server logs.
• Chat widget provider — runs the messaging window and stores transcripts.
• Analytics provider — where enabled, records aggregate page views, referrers, and device categories.
• Email provider — carries and stores messages sent to our sales address.
• Title, registration, and transport providers — receive only what a transaction you requested requires.

These providers act on our instructions or as independent businesses, and they may not use your information for their own marketing.

How long we keep records

Inquiries that do not lead to a sale are kept for up to two years. Records tied to a purchase are kept for the term of the agreement and for six years afterwards, which covers tax record requirements and the period in which contractual claims are commonly brought. Server logs follow a short rolling window set by our hosting provider. After that, records are deleted or anonymized.

Your rights

Subject to the law that applies to you, you may ask us to confirm what we hold and give you a copy, correct inaccurate information, delete information we no longer need, or stop follow-up messages. Requests can be made by phone or email, and we respond within the time the applicable law allows.

California residents (CCPA/CPRA)

If you live in California, the CCPA as amended by the CPRA gives you the rights to know what we collect, why, and who receives it; to a copy; to deletion; to correction; to limit the use of sensitive personal information; to opt out of sale or sharing; and to non-discrimination. We do not sell or share personal information as the CCPA defines those terms, and we use sensitive personal information only to provide a service you requested. Our Do Not Sell or Share My Personal Information page explains how to submit a request and how we verify it.

Virginia residents

Virginia has no single comprehensive consumer privacy statute, so your privacy rights here come mainly from this policy, from contract law, and from Virginia's consumer protection and record-keeping laws. We handle Virginia requests the same way.

Children's privacy

This site is for people 16 and older and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child sent us information, contact us and we will delete it.

No sale of personal information

We do not sell personal information or share it for cross-context behavioral advertising, and we do not trade contact lists with other dealers, lead brokers, or data brokers.

Contact us

CitywayAutos

2311 N Lombardy St, Richmond, VA 23220

Phone: +1 (804) 555-0100

Email: info@citywayautos.com

Hours: Monday to Friday, 8:00–17:00 ET

Changes to this policy

When this policy changes in a way that matters, we update the date at the top of this page. Changes apply going forward and do not reduce rights you already have.